Frequently Asked Questions


Please take a few moments to read the following as this may address any queries that you may have.

How do I book?

VIA THE INTERNET

Visit our website on www.crusader-holidays.co.uk to book online.

BY TELEPHONE
Telephone us on 03333 204053. We will check availability and take any deposits and optional insurance premium to secure your booking. We accept most major credit and debit cards (exluding American Express/AMEX. All credit cards carry an additional 2% charge).

IN PERSON
Call into one of our locations to make your booking in person:

Crusader Holidays, Crusader Business Park, Stephenson Road West, Clacton on Sea, Essex, CO15 4HP
Crusader Holidays Shop, 4 Buckingham St, Aylesbury HP20 2LD

WITH YOUR TRAVEL AGENT
Call into your local ABTA registered Travel Agent. They will do the checking and complete the booking form for you.

When booking a Crusader Holiday a deposit of £50 (3/4/5 day holidays), £75 (7+ day holidays) or £100 (air travel holidays) plus the insurance premium per person is required on all holidays. If the booking is within six weeks of travel, we will require the full holiday cost.
If you are booking an Air Holiday the balance is due 2 months before departure.

Is my money safe?
Yes. When you book with Crusader Holidays you have the added reassurance that we belong to a travel protection scheme called bonded Coach Holidays. The scheme is approved by the Department of Trade and Industry and guarantees that in the unlikely event that we cannot fulfil your booking you will get a complete refund, and if necessary provide for your return to the UK so that you would not be stranded abroad. For more information please visit www.bondedcoachholidays.co.uk

Can I book my seats?
Yes, requests for particular coach seats can be made on most coach holidays at the time of booking, and you will be told when you book. We cannot accept bookings which are conditional on the provision of specific seats. We will do everything possible to conform to the seating plans shown and to provide the seat numbers booked by customers; however, this may not always be possible. On occasions it may be necessary for us to reallocate seats, in which instance all customers will be notified. We do not allocate specific seats on coaches operating feeder services between your joining point and the main interchange point. A seating plan is held for each holiday and passengers can choose their seat. Bookings by post are allocated the seats available nearest the front of the coach unless otherwise requested. These seats are kept throughout the holiday except on feeder coaches. Please note that occasionally we use coaches with a different seat plan and the seat position may alter. Please note that in front of seats 1, 2, 3, 4, 27, 28, there is a modesty board as the entrance/exit steps are located there and as a consequence there may be a slight reduction in leg room. Occasionally, it may be necessary to relocate single seats but clients will be advised in this eventuality.

Do you have local joining points?
Like most large companies, we operate a network of feeder services linked to interchange points. Your most convenient joining point for a particular holiday can be found by referring to the Departure Code in the price panel of your holiday and in the detailed Joining Arrangements which appear on pages 4 and 5 of this brochure. Please note that these times are only estimated times and you MUST refer to your travel documents for the precise departure times. Some holidays and feeder journeys are operated by vehicles other than those owned by Crusader Holidays and the specification may be slightly different from that detailed. Please note: We regret that, due to time constraints, we are unable to pick up or drop off at any place other than those published on pages 4 and 5. No changes of joining point may be made less than 14 days before your holiday departure.

What about my luggage?
Your suitcase should weigh no more than 18 kilograms (or 39 pounds) and should be kept to a medium-sized one. Should you choose to utilise one suitcase between two persons then the maximum weight should again be no more that 18 kilograms. We reserve the right to impose charges for excess baggage weight. Health and Safety regulations may prevent suitcases weighing in excess of this from being lifted onto the coach. A small hold-all may also be taken on board the coach. You MUST affix to your luggage the Crusader Holidays luggage label provided with your travel documents to assist us with your luggage transfers. On overnight hotel stops, ALL luggage must be removed from the coach for security reasons. From time to time aircraft luggage regulations may vary.

What is your accommodation like?
Accommodation throughout the UK, Europe and Eire varies and our range of hotels includes everything from 5 star establishments to homely, family-run hotels. We go to great lengths to ensure that your holiday
accommodation will be of an acceptable standard and every effort will be made to provide the kind
of room you have booked although this can not always be guaranteed.

What happens if I lose something on holiday?
Any items of lost property found on our coaches will be handed into our office as soon possible. It is then
available for collection. We cannot, however, accept responsibility for any items of lost property left on our
holiday coaches.

Where do your brochure photos come from?
Much of the photographic material used in this brochure has been supplied by various British and European Tourist Boards and we thank them for their assistance. Some of the pictures are used to express the atmosphere of a particular destination or to inform of local attractions that are available and it should not be implied that any particular holiday itinerary includes places or attractions featured in photographic material on any brochure page. All images are protected under copyright by their respective owners.

We would like to thank the companies and customers who provided images for use in the brochure. Where possible, we use our own photos taken by our drivers on our tours, as well as any images sent in by customers. We would also like to thank all of them for doing this.

Errors and omissions (brochure, leaflets, email, booklets and website)
Although every effort has been made to ensure the accuracy of the information in our brochure and on our website we cannot accept responsibility for any errors or omissions.

Crusader Holidays
Garside Way
Stocklake
Aylesbury, Bucks
HP20 1BH
: 01255 425453 / 01296 336666

Motts Leisure Limited t/a Crusader Holidays is registered in England with company number 02929519.

Motts Leisure Limited are an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the Financial Conduct Authority. (Their firm reference number is 311394).

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