Please take a few moments to read the following as this may address any queries that you may have.
BY TELEPHONE AND POST
Telephone us on 01255 425453. We will check availability and hold a provisional booking for you for five days pending receipt of the completed booking form with deposits and insurance premium. You may also book over
the telephone and pay by credit or debit card.
IN PERSON
Call into our Head Office at Crusader Business Park, Stephenson Road West, Clacton on Sea, Essex, CO15 4HP
and make your booking in person.
WITH YOUR TRAVEL AGENT
Call into your local ABTA Travel Agent. They will do the checking and complete the booking form for you.
VIA THE INTERNET
Visit our website on www.crusader-holidays.co.uk
When booking a Crusader Holiday a deposit of £50 plus the insurance premium per person is required on all
holidays. If the booking is within one month of travel, we will require the full holiday cost .
If you are booking an Air Holiday the deposit is £100 per person and the balance is due 2 months before
departure, unless you are travelling to China and then the deposits are £200 per person.
Yes. When you book with Crusader Holidays you have the added reassurance that we belong to a travel
protection scheme called Bonded Coach Holidays. The scheme is approved by the Department of Trade
and
Industry and guarantees that in the unlikely event that we cannot fulfil your booking you will get a
complete refund, and if necessary provide for your return to the UK so that you would not be stranded abroad.
For more information please visit www.bondedcoachholidays.co.uk
Yes, requests for particular coach seats can be made on most coach holidays at the time of booking, and you
will be told when you book. We cannot accept bookings which are conditional on the provision of specific seats,
We will do everything possible to conform to the seating plans shown and to provide the seat numbers booked
by customers; however, this may not always be possible. We do not allocate specific seats on coaches
operating feeder services between your joining point and the main interchange point.
A seating plan is held for each holiday and passengers can choose their seat. Bookings by post are allocated
the seats available nearest the front of the coach unless otherwise requested. These seats are kept throughout
the holiday except on feeder coaches.
Please note that occasionally we use coaches with a different seat plan and the seat position may alter.
Please note that in front of seats 1, 2, 3, 4, 27, 28
there is a modesty board as the entrance/exit steps are located there and as a consequence there may be
a slight reduction in leg room.
Occasionally, it may be necessary to relocate single seats but clients will be advised in this eventuality.
Like most large companies, we operate a network of feeder services linked to interchange points. Your most convenient joining point for a particular holiday can be found by referring to the Departure Code in the price
panel of your holiday and in the detailed Joining Arrangements which appear on this website. Please note that
these times are only estimated times and you MUST refer to your travel documents for the precise departure
times. Some holidays and feeder journeys are operated by vehicles other than those owned by Crusader
Holidays and the specification may be slightly different from that detailed. On our air holidays, unless we state
otherwise, you must make your own way to the airport.
Passengers are responsible for ensuring that they are at the correct joining point at the correct time and we
cannot be liable for any loss or expense suffered by passengers.
Please note: We regret that, due to time constraints, we are unable to pick up or drop off at any place other
than those published. No changes of joining point may be made less than 14 days before your holiday departure.
You should keep to one medium sized suitcase per person, but a small hold-all may also be taken on board
the coach. You MUST affix to your luggage the Crusader Holidays luggage label provided with your travel
documents to assist us with your luggage transfers. On overnight hotel stops, all luggage must be removed from the coach for security reasons.
Accommodation throughout the UK, Europe and Eire varies and our range of hotels includes everything from
5 star establishments to homely, family-run hotels. We go to great lengths to ensure that your holiday
accommodation will be of an acceptable standard and every effort will be made to provide precisely the kind
of room you have booked.
(A) HOTEL GRADING
Hotel grading and classification systems vary so widely throughout the UK and Europe that they do not
represent a consistent method of comparing accommodation standards from one country to another. We advise
you to look upon them merely as a general guide. The absence of a rating simply means that this particular
hotel is not a member of any particular grading body – it does not mean that the hotel is of a lower standard.
(B) ADDITIONAL FACILITIES
Our liability for the provision of additional facilities for which a supplement has been paid is limited to the published price of that supplement. Rooms with private facilities will include EITHER bath and WC OR shower and WC.
Where you specify a preference for either a bath and WC or a shower and WC we will make every effort to
accommodate your request. We cannot, however guarantee your preference will be met.
Occasionally, in older hotels, a wash basin may be located in the bedroom rather than the bathroom.
Please note that in Continental Europe it is not normally the custom to have tea or coffee facilities in rooms.
(C) ROOM TYPE
When booking a double room you should clearly request either a double bed or twin beds, otherwise we shall
assume that either is acceptable. Please note that many hotels in Europe have a majority of twin bedded rooms
and that bookings for double rooms are only taken on a request basis. In some hotels, particularly in Continental
Europe, a twin-bedded room may have a single king-size base with two mattresses, each with its own bed linen.
Three and four bedded rooms are normally twins or doubles with extra beds and are not suitable for adults and
space will be limited. The room description shown on your holiday confirmation refers to the main hotel on your
holiday Overnight hotels may offer different room types. Please note that
(D) SINGLE ROOMS
Single rooms are always in short supply and early booking is advised. The payment of a single room supplement
does not imply that any room allocated will be anything other than a single room.
(E) OVERNIGHT HOTELS
In the best interests of our customers, it may sometimes be necessary or desirable to change the location of single
overnight hotel stops, We will do our very best to notify you in advance if such a change is necessary but we
reserve the right to make such a change without notice. The alternative hotel will always be of an equivalent
standard to the original.
(E) SPECIAL DIETS
It may be difficult for some hotels to fulfill special dietary requirements. If in doubt, it would be beneficial for the
client to telephone the hotel direct to ascertain the position and to arrange payment with them for additional
charges that may be incurred.
All the amenities described on the appropriate brochure page, leaflet or advert will normally be available for the enjoyment of our customers. However some amenities (lifts, swimming pools and so on) may occasionally require servicing or cleaning and therefore we cannot guarantee that they will always be available. Some resort services
may be affected by weather conditions or out of season reductions or cancellations. Unless otherwise indicated in
the brochure, certain amenities (such as sun loungers, sporting activities and entrance to discos or nightclubs)
may incur an additional charge. Entertainment provided by hotels is frequently subject to demand and the type or
frequency may be varied if there is a lack of demand or insufficient numbers staying at the hotel. In many hotels you
may be asked to share a table in the restaurant with other guests. If a hotel has lifts, these are described as serving
some, most or all floors or rooms. Many hotel buildings are historical rather than purpose built and therefore there
may also be some steps on a floor served by a lift, which lead to or from public rooms. Most UK hotels include tea
or coffee making facilities in the bedrooms. Where this facility is provided there may be a charge for additional
beverage supplies.
We try our best to provide holidays which all our customers can enjoy, but we do recognise that not all our
holidays will be entirely suitable for people with disabilities, poor mobility or special needs. Some coach tours,
for example, involve a great deal of travelling and changes of hotel and it is not possible for our driver(s) to
provide a sufficient level of care, particularly in cases of mobility problems. If each passenger who has a
disability is accompanied by a companion who is able to provide the necessary assistance and the five steps
can be negociated when boarding the coach, then you are most welcome.
Book early though as front seats are soon gone.
WHEELCHAIRS: We are pleased to carry your folding wheelchairs in the luggage compartment and we would
request that you notify us or your travel agent of your intention to bring one. We regret that, due to health and
safety regulations, we are unable to carry battery powered wheelchairs or mobility vehicles.
Please ask our reservations staff as to the suitability of any particular holiday or hotel.
If you do not advise us of any disabilities, we cannot be responsible for any inconvenience or costs incurred
by you and this may include us having to refuse to take you on holiday.
Children of five years and over are very welcome on all tours and reductions where available are detailed on
each tour price panel. These reductions are applicable to children up to 12 years of age in a twin or triple room
sharing with parents. We regret that we do not carry children under the age of 5 under any circumstances.
Any items of lost property found on our coaches will be handed into our office as soon possible. It is then
available for collection. We cannot, however, accept responsibility for any items of lost property left on our
holiday coaches.
Much of the photographic material used in this brochure has been supplied by various British and European
Tourist Boards and we thank them for their assistance. Some of the pictures are used to express the
atmosphere of a particular destination or to inform of local attractions that are available and it should not
be implied that any particular holiday itinerary includes places or attractions featured in photographic
material on any brochure page.
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